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Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

General CoCast Questions

General

What is AE CoCast?
AE CoCast is a collaborative screen-sharing platform that allows multiple participants to share and view multiple screens or applications at the same time in one shared workspace.
Is CoCast a video conferencing platform?
No. CoCast is focused on collaborative screen sharing rather than traditional video conferencing. It is designed to keep multiple shared screens and applications visible at the same time.
How is CoCast different from traditional screen sharing?
Traditional screen sharing usually focuses on one presenter and one shared screen at a time. CoCast allows multiple people to share simultaneously while keeping multiple active views visible together.
Does CoCast require special hardware or the same network?
No. CoCast does not require proprietary hardware, special routers, dongles, or a shared local network. Participants only need internet access and a supported device.
Who is CoCast designed for?
CoCast is designed for teams, educators, presenters, technical professionals, remote workers, and organizations that need to collaborate around multiple screens, applications, or data sources.
What can I share with CoCast?
You can share an entire display or a specific application. Currently, each participant can share up to two broadcasts at the same time with Personal and Team licenses. You can share multiple displays, applications, or a combination of both.
Can multiple people share at the same time?
Yes. Multiple participants can share at the same time, allowing everyone to contribute without stopping the session or passing presenter control back and forth.
Is CoCast only for meetings?
No. CoCast can be used for presentations, demonstrations, classrooms, training, technical collaboration, design reviews, development work, and other situations where multiple screens or applications need to stay visible at the same time.
Can CoCast be used remotely and in person?
Yes. CoCast is designed for remote, hybrid, and in-room collaboration. Participants can join from different locations or use CoCast together in the same room.
Can CoCast work alongside Zoom or Teams?
Yes. CoCast can be used alongside video conferencing platforms such as Zoom or Microsoft Teams when you want to keep your existing voice or video meeting while using CoCast for multi-screen collaboration.
Can individuals use CoCast?
Yes. CoCast is designed for both individuals and organizations. Personal subscriptions are available for users who want their own independent CoCast access.
How do people join a CoCast session?
Participants join through a CoCast session invitation with a unique key. They do not need to be on the same local network as the host or other participants.

Using CoCast

How many screens can be shared at once?
CoCast supports by default, up to 12 active broadcasts in a session, with each participant able to share up to two screens or applications at the same time.
Can I share an app instead of my whole screen?
Yes. You can share an individual application or an entire display, depending on what you want other participants to see.
Can viewers choose which screen to watch?
Yes. Viewers can choose which active broadcast they want to focus on while other shared content remains available in the session.
Can I switch what I am sharing?
Yes. You can quickly switch an active broadcast to a different display or application without stopping the broadcast or leaving the session. You can also stop a broadcast entirely and start a different one whenever needed.
Can I share more than one display?
Yes. With Personal and Team licenses, each participant can currently share up to two broadcasts at the same time. Those broadcasts can include two different displays.
Can I share more than one application?
Yes. With Personal and Team licenses, each participant can currently share up to two applications at the same time, or combine an application share with a display share.
Can different people share different content?
Yes. Multiple participants can share different displays or applications at the same time, allowing everyone to contribute without passing presenter control back and forth.
Can I join without sharing anything?
Yes. You can join a session as a participant or viewer without sharing your own screen or application.
Can I view multiple shares at the same time?
Yes. CoCast is designed to keep multiple active broadcasts visible at the same time, currently up to 12, so you can follow several screens or applications without constantly switching between them.
Can I use CoCast on multiple monitors?
Yes. CoCast can be used with multi-monitor setups, and available displays can be selected individually when sharing.
Can I join a session from a browser?
Yes. Browser access is available for viewer-only participation, allowing invited guests to join and view a CoCast session without using the desktop application.
Can I hide applications from the share list?

Yes. Applications that are minimized or running only in the background are not shown in CoCast’s share list. This is a privacy feature for both individuals and organizations, helping prevent applications you are not actively using from appearing when you share or switch content.

It is especially useful when working with a full display that may contain private or sensitive applications.

Pricing and Subscriptions

PreSales

What is included with a presale?
A presale lets you purchase CoCast before Early Access begins. Your purchase secures the license or plan you selected, along with any presale pricing or benefits included with that offer.
Do I need to sign up for presales?
Yes. The first phase of CoCast presales will be limited to users who sign up ahead of time. Presales will open more broadly after the initial phase.
Who can purchase during presales?
Presales are open to individuals, teams, studios, and qualifying organizations. Those who sign up early will get first access in Phase One, with presales opening more broadly afterward.
Why are presales opening in phases?
We are starting with a limited number of customers so we can manage demand, support early buyers well, and make sure CoCast is ready before opening presales to more people.
When do presales begin?
Presales will begin with a limited Phase One for users who signed up early. The opening date will be announced on the CoCast website and through CoCast news and updates, followed by broader presales in later phases.
When will I receive access?
Presale customers will receive access when their purchased plan becomes available for Early Access. Access details will be sent to the email address connected to the purchase.
Will presale pricing change later?
Yes. Presale pricing is offered before general release and may be lower than later pricing. Any price protection included with your purchase applies only to the license or plan purchased during the presale.
Can I cancel a presale order?
Cancellation and refund options depend on the terms of the presale purchase. The terms that apply to your order will be shown before you complete your purchase.
Does presale include Early Access?
Yes. A CoCast presale purchase includes access to the Early Access release for the license or plan you purchased when that release becomes available.
When will I be charged?
Your presale purchase is charged when you complete the order. Any recurring subscription or renewal charges begin according to the terms shown with the plan you selected.
Can organizations purchase during presales?
Yes. Team, Studio, and eligible organization plans can be purchased during presales. Professional and Enterprise purchases may require additional account verification or setup.
Can nonprofit or educational institutions preorder?
Yes. Eligible nonprofit and educational institutions can preorder CoCast during presales. Special pricing or purchasing options may be available, depending on the organization and plan selected.

Early Access

What is included with Early Access?
Early Access gives you access to the available CoCast application and features before general release. You will also receive updates, fixes, and improvements as development continues.
Do I need to sign up for Early Access?
Yes. The first phase of Early Access will be limited to users who sign up ahead of time. Early Access will open more broadly as availability expands during later beta.
Why is Early Access opening in phases?
We are starting Early Access with a limited group so we can give early users better support, learn from real-world use, and fine-tune CoCast before opening it to a much larger audience. This phased rollout helps us grow with demand while keeping the experience reliable and responsive.
If I purchased during presales, do I get Early Access?
Yes. If you purchase CoCast during presales, Early Access is included with your eligible license or plan. You will be among the first to get hands-on access as CoCast moves into its Early Access phase.
Who can purchase Early Access?
Early Access is available to individuals, teams, studios, organizations, and institutions through eligible CoCast plans. Some Professional and Enterprise plans may require additional setup or verification.
Will Early Access pricing change later?
Yes. Early Access pricing may change as CoCast moves toward general availability. The price and any renewal or price-protection terms that apply to your purchase will be shown before you buy.
When does Early Access begin?
Early Access will begin once CoCast reaches the required release, testing, code-signing, and distribution milestones. The start date will be announced on the CoCast website and through CoCast news and updates.
What phase of development will Early Access be?
Early Access may begin during alpha or beta development, depending on CoCast’s release progress. The current development phase will be clearly identified so users know what level of stability and testing to expect.
Will Early Access receive regular updates?
Yes. Early Access builds will receive updates, bug fixes, improvements, and new features as development continues.
Can I report bugs or provide feedback?
Yes. Early Access users are encouraged to report bugs, share feedback, and help us improve CoCast during development.
Will my account carry over after Early Access?
Yes. Your CoCast account and eligible license or subscription will continue after Early Access. You will not need to create a new account when CoCast moves to general release.
Can Early Access features change?
Yes. Features, limits, and behavior may change during Early Access as CoCast is tested and improved. Major changes will be communicated through release notes or product updates.

Pricing & Availability

What does CoCast cost?
CoCast pricing depends on the plan you choose. Personal, Team, Studio, Professional, and Enterprise options are available, with different purchase prices, subscription rates, seat counts, and included services.
What subscription plans will be available?
CoCast currently offers Personal, Team, Studio, Professional, and Enterprise options. Personal is designed for individual users, Team and Studio support multiple seats, and Professional and Enterprise provide higher-capacity options for larger organizations.
Will there be monthly and annual plans?
Yes. Personal, Team, and Studio plans offer both monthly and annual subscription options. Professional and Enterprise plans use annual subscription or support terms.
When will CoCast be generally available?
CoCast is currently moving through presales and Early Access before general availability. Broader availability will begin once the required release, signing, testing, and distribution milestones are completed.
Is there a one-time purchase price?
Yes. CoCast plans include an initial one-time purchase price. Depending on the plan, ongoing subscription or support fees may also apply for continued updates, services, or organizational features.
After my initial purchase, why is there a fee after the first year?

Your initial CoCast Personal purchase gives you a perpetual license to the version you purchased. The optional renewal is for another year of updates and maintenance, not for continued ownership of the software.

You can continue using your existing version without renewing the annual update package, as long as it remains compatible with your computer and the current CoCast service and client versions. Over time, older versions may no longer be compatible as CoCast and supported systems change.

Will my update renewal price increase later?
No. Your renewal price is locked when you purchase CoCast Personal. Even if the price of a new Personal license increases later, your annual update renewal remains at the price established with your original purchase.
Are annual plans discounted?
Yes. Annual subscriptions are priced lower than paying the equivalent monthly rate for a full year.
Are there nonprofit discounts?
Yes. Special pricing is available for qualifying nonprofit organizations. Contact us for eligibility and pricing details.
Do prices include multiple users?
Some plans do. Personal includes one user, while Team, Studio, and higher-capacity plans include multiple seats. The number of included users depends on the plan selected.
Can I add more seats later?
Yes. Additional seats can be added to supported Team and Studio plans. Pricing for additional seats depends on the plan.
Will pricing change after launch?
Yes. CoCast prices may change after launch, but some purchases include price protection. If your license includes a locked renewal price, that price stays the same even if new license prices increase. Price protection applies only to that specific license key and does not carry over to other licenses you buy later.
Why choose a standalone Personal subscription?
A Personal subscription gives you your own CoCast access instead of relying on an organization, team, or employer. You can host your own sessions and join sessions outside your organization with friends, coworkers, and other groups. You keep your license tied to you even if your job, school, or team changes.
What happens if I stop paying for updates?
Your CoCast Personal license does not stop working just because you do not renew updates. You can keep using the version you already own for as long as it remains compatible with your system. Renewing gives you another year of updates and keeps your locked renewal price for that license key. You can renew at any time.
What happens if I cancel my Personal subscription?

If you cancel your Personal subscription, the subscription-based service and features end when your current subscription period expires. Your CoCast Personal license remains yours, and CoCast falls back to the available P2P cloud version.

You can continue using the version you own as long as it remains compatible with your computer and the current CoCast service and client versions. You can restart your Personal subscription later to restore the subscription-based service and features.

Subscriptions and Licensing

What is the difference between CoCast plans?
CoCast plans are designed for different types of users. Personal is for one user, Team and Studio are for groups that need multiple seats, and Professional and Enterprise plans are designed for larger organizations with additional hosting, support, and deployment needs.
Which subscription plan is right for me?
Choose Personal if you want your own independent CoCast license. Team or Studio is better for groups that need multiple users and centralized billing. Professional and Enterprise plans are designed for larger organizations with more advanced deployment and support needs.
What does a Personal subscription include?
A Personal license is for one user and gives you your own CoCast access. You can host and join sessions, share up to two broadcasts at the same time, and use your license on supported authorized devices.
Can I upgrade or purchase a Personal subscription?
Yes. You can purchase a Personal subscription at any time, even if you already use CoCast through a Team, Studio, Professional, or Enterprise plan. A Personal subscription gives you your own independent license that stays with you outside of your organization.
Can I use CoCast through my organization?
Yes. If your organization has a Team, Studio, Professional, or Enterprise plan, it can provide CoCast access to its users through the seats included with that plan.
Can I join sessions outside my organization with a Personal plan?
Yes. Your Personal license belongs to you and is not limited to one organization. You can join invited sessions with friends, coworkers, clients, or other groups.
Is licensing per user or per display?
CoCast is licensed by user or seat, not by display. You do not need to purchase a separate license for every screen you use or share.
Can I share my subscription with someone else?
No. A CoCast license is tied to the registered user and email address. You can use your license on multiple authorized devices, up to three, but the license itself is not meant to be shared between different people.
Can I upgrade to a different plan later?
Yes, plan changes can be made as your needs grow. Available upgrade options and any pricing changes will depend on your current plan and the plan you move to.
Can I downgrade my plan later?
Yes, where a lower plan fits your needs. Any changes to seats, features, or services will depend on the plan you choose.
Can contractors use Team or Studio seats?
Yes. Team and Studio seats can be provided to contractors or other approved users. When a license key is registered to an individual email address, that license becomes tied to that user.
Can seats be reassigned to someone else?
Unused license keys can be assigned to another user. Once a license key has been activated and tied to a registered email address, it cannot simply be moved to another person.
How many devices can I use with one license?
A registered CoCast user can currently authorize up to three devices. This can include devices such as your office computer, home computer, and laptop. However, only one CoCast application can be logged in and active at a time.
Do Team and Studio licenses belong to the organization?
Team and Studio plans are purchased and managed by the organization. Individual license keys can then be assigned to users. Once a key is activated and registered to an individual email address, that key becomes tied to that user under the current licensing model.
My Personal subscription ended, can I restart my subscription later?

Yes. If your Personal subscription has ended or you canceled it, you can restart it later. You will not be charged for the time your subscription was inactive. Your new subscription period begins on the date you restart, and that date becomes your new renewal date.

If you later cancel again, your annual update period begins at the end of that most recent subscription period. Current subscription terms and pricing will apply when you restart.

Account and Access

Account

Do I need an account to use CoCast?
Yes. A CoCast account is required to create or host your own sessions. Invited guests can join through a limited-time guest account.
How many devices can use my account?
A registered CoCast user can currently authorize up to three devices, such as an office computer, home computer, and laptop. Only one CoCast application can be logged in and active at a time.
What is a guest account?
A guest account is a limited-time account created for an invited participant. It allows them to join a CoCast session without purchasing their own subscription. A valid email address is required, and guest accounts remain active for 30 days unless full registration is completed.
Do guests need a CoCast account?
Invited participants can join using a limited-time guest account without purchasing their own subscription. A valid email address is required to create the guest account and receive access to the session.
Can guests start their own session?
No. Guest accounts can only join sessions they have been invited to. A full CoCast account with an active license or subscription is required to create and host a session.
Can I manage multiple users or teams?
Yes. Team and organization accounts can manage multiple users and assigned seats from one account. Available management options depend on the plan.
What is the difference between a Personal and company account?
A Personal account belongs to one individual. A company account is created for a team or organization and can include multiple users, seats, and account managers.
Do I need a company email for a Team account?
No. A company email address is not required for a Team account. A valid personal or business email address can be used.
Can I use a personal email for a Team or Studio account?
Yes. Team and Studio accounts can be created and managed with either a valid personal or business email address.
Do Enterprise accounts require a company email?
Yes. Professional and Enterprise accounts require a verified business email address as part of account setup and organization verification.
Can I create an organization account myself?
Yes. Team and Studio accounts can be created by an individual who will manage the account for the organization. Professional and Enterprise accounts may require additional verification or setup.
Can one account manage multiple teams?
Yes. An account manager can manage more than one team or organization when they have the proper permissions for each account.
Can I belong to more than one organization?
Yes. Your CoCast account can be associated with more than one organization when you have been added to each one.
Can I use the same email for Personal and Team access?
Yes. The same registered email can be used for your Personal access and for Team or organization access assigned to you. You can also purchase more than one CoCast license or belong to more than one organization under the same account.
What happens to my account if I leave my company?
Your personal CoCast account remains yours. Access provided through the organization may be removed when you leave, but any separate Personal license or subscription stays with you.
Can an organization remove my access?
Yes. Organization administrators can remove your access to the organization’s CoCast account, seats, or team resources. This does not remove your separate Personal account.
Is my Personal account separate from my company?
Yes. Your Personal account and license belong to you and remain separate from any Team, Studio, Professional, or Enterprise access provided by an organization. If you leave the organization, your Personal account and license remain yours.
Can I change or remove an authorized device?
Yes. You can remove an authorized device from your account and authorize another supported device when needed, such as when upgrading or replacing a computer.

Security & Privacy

How does CoCast protect my account?
CoCast uses account authentication, license validation, authorized-device controls, and restricted access to stored account data. Account and subscription information is kept behind controlled security access.
Does CoCast store my payment information?
No. CoCast does not store your credit card or other payment account information. Payment information is handled through the payment service used to process the purchase.
Is my CoCast session encrypted?
Yes. CoCast uses encrypted connections to protect session traffic while it is being transmitted between participants.
What data does CoCast collect?
CoCast collects only the information needed to create, manage, secure, and support your account. This includes basic account information, license and subscription details, organization membership, permissions, and security-related account activity.
What account information does CoCast store?
CoCast stores information such as your name, email address, account settings, license or subscription information, organization membership, permissions, and information needed to secure your account. CoCast does not store your session media or payment card information.
How long does CoCast keep my account data?
CoCast keeps account information for as long as it is needed to provide and secure your account or meet applicable legal and business requirements. Incomplete guest accounts are automatically removed after 30 days.
Can I request my account data be deleted?
Yes. You can request deletion of your personal account data. Some limited information may need to be retained when required for legal, security, billing, or regulatory purposes.
Does CoCast store or record my sessions?
No. CoCast does not store or record shared screens, applications, video, voice, or other session media. If recording, transcription, or similar features are used, they are controlled by the group or organization administrator and may be provided through organization-managed systems or optional third-party services.
Can CoCast see what I am sharing?
CoCast does not provide staff with a way to watch your session content as part of any service. P2P connections send data directly between participants, while SFU connections may relay streams when needed without storing the session media.
Can other users access or control my computer?
No. CoCast screen sharing does not give other participants remote access to or control of your computer. They can only view the content you choose to share.
Can others see apps I am not sharing?
No. Other participants can only see the display or application you choose to share. CoCast also does not show minimized or background applications in the share list, helping protect private or sensitive applications you are not actively using.
Can other users see my personal information?
Other participants only see the profile and session information you provid and needed for CoCast participation. They do not receive access to your account, subscription, billing, or license information.
Can guests access organization information?
No. Guest accounts only provide access to the sessions and features they have been invited to use. They do not receive general access to an organization’s account, users, settings, or other private organization information.
What happens to my data if I leave a company?
Your Personal account and Personal license remain yours. Access and permissions provided by the organization may be removed, while the organization continues to control its own account and organization records.
How are guest accounts protected?
Guest accounts require a valid email address and provide limited access to invited sessions. Guest accounts remain active for 30 days unless the user completes full account registration.
Does CoCast sell or share my or my team's data?
CoCast does not sell your personal or teams information. Limited information may be shared with service providers when needed to operate CoCast, process services you request, or meet legal requirements.
Does CoCast use my data for advertising?
No. CoCast does not use your personal account information or session content to target advertising to you.
Is CoCast GDPR compliant?
Yes. CoCast is designed to comply with GDPR requirements for personal data handling. We limit the personal information we collect, do not store payment card information or session media, protect stored account information with access controls, and support applicable rights to access, correct, or delete personal data.

Groups & Enterprise

Teams & Studios

Who needs a Team or Studio license?
Team and Studio plans are designed for organizations that need to manage multiple CoCast users under one account. Team is intended for smaller groups and departments, while Studio provides more included seats and a higher active-user capacity for larger teams and organizations.
What is the difference between Team and Studio?

Team and Studio both provide organization-managed CoCast access, but they are designed for different group sizes. Team includes 12 licensed seats, while Studio includes 24.

Each plan also supports a larger number of active users, including invited guests and other participating accounts. Final active-user limits will be published before launch.

How do I add a user to my Team or Studio?
A Team or Studio administrator can add a user manually or by entering a valid email address. If the user already has a CoCast account, they will receive an invitation email to accept and join the organization. If they do not already have an account, they will receive an invitation along with instructions to complete their registration before joining.
Can I add more users later?

Yes. Additional users can be added as your group grows. If all included seats are already assigned, additional seats can be purchased based on your plan.

Can I remove a user from my Team or Studio?

Yes. An administrator can remove a user from the organization when they no longer need access through that Team or Studio.

Can seats be reassigned to someone else?

An available seat can be assigned to another user. Once a license or seat has been activated for a specific user, how it can be reassigned may depend on the license and account status.

Can contractors use Team or Studio seats?

Yes. Team and Studio access can be provided to contractors or other outside collaborators when the organization chooses to include them as users.

Do Team and Studio licenses belong to the organization?

Team and Studio plans are purchased and managed by the organization. Individual users receive access through seats assigned to them by an administrator.

Who manages a Team or Studio account?

Team and Studio administrators manage the organization’s users, seats, invitations, and access settings.

Can one organization manage multiple teams?

Yes. Organizations can organize and manage users based on their teams, departments, or working groups as supported by their CoCast plan.

Can a user belong to more than one organization?

Yes. A CoCast user can belong to more than one organization under the same account and can also maintain their own Personal license.

What happens when someone leaves an organization?

The organization can remove that user’s Team or Studio access. Any separate Personal CoCast license owned by the user remains theirs.

What can Team and Studio administrators see?

Administrators can see the account information, membership, permissions, and organization activity needed to manage their own group. They cannot watch a user’s CoCast session content or see sessions the user joins outside that organization.

Can someone outside my Team or Studio join a session?

Yes. People outside your Team or Studio can join a session using their own CoCast account or with a Team or Studio Guest Pass provided by the organization.

Can someone outside my Team or Studio also participate?

Yes. With approval from the group administrator, an outside user can participate using a Team or Studio Guest Pass. Standard Guest accounts can join the session and view shared content, but they cannot share their own screen.

How do I purchase a Team or Studio plan?

Team and Studio plans can be purchased directly through CoCast website. Choose the plan that fits your organization, complete the purchase, and then set up your group and assign users.

What happens if I stop my Team or Studio subscription?

If you stop your Team or Studio subscription, the organization’s paid group access and subscription-based features end when the current subscription period expires.

Users may still keep any separate Personal licenses or other CoCast access they own independently. They can continue using CoCast through available P2P access or purchase their own Personal subscription if they want independent access.

Can I renew my Team or Studio license later?

Yes. If your Team or Studio subscription has ended, or you canceled an active subscription, you can renew it later and restore the organization’s paid group access and subscription-based features.

You will not be charged for the time your subscription was inactive. Your new subscription period begins on the date you renew, and that date becomes your new renewal date. Current renewal terms and pricing will apply at that time.

  • no retroactive charges
  • no lost subscription time
  • renewal starts fresh on the day you come back
  • the renewal date resets to that new date

Enterprise Licensing

What is Enterprise licensing?

CoCast Enterprise gives organizations greater control over users, deployment, infrastructure, and administration. It is built for organizations that need CoCast on their terms, whether in their own cloud environment or internal infrastructure.

What is included with Enterprise licensing?

Enterprise includes expanded organization management, administrative controls, deployment options, and Enterprise-level support. Customers can choose between Enterprise Cloud and Enterprise Source based on how much control they need over their environment.

Who can license CoCast Enterprise?
CoCast Enterprise is available to qualifying businesses, government agencies, educational institutions, nonprofits, and other organizations that need larger-scale or privately managed deployments.
Who is CoCast Enterprise best for?
Enterprise is built for larger teams, educational institutions, nonprofits, government agencies, and other organizations ready to take greater control of how CoCast fits into their environment. With more flexibility around users, deployment, infrastructure, security, and internal systems, Enterprise gives organizations room to scale CoCast around the way they actually work.
What is the difference between Enterprise Cloud and Source?
Enterprise Cloud lets your organization run CoCast through its own AWS account and control its cloud environment. Enterprise Source provides a source-based deployment for organizations that need CoCast inside their own internal infrastructure.
Who is Enterprise Cloud designed for?
Enterprise Cloud is designed for organizations that want the flexibility of cloud deployment while keeping ownership and control of their own AWS environment.
Can Enterprise Cloud run in our own AWS account?
Yes. Enterprise Cloud is designed to run through your organization’s own AWS account, giving you control over the infrastructure, configuration, and environment supporting your CoCast deployment.
Can Enterprise Source run on our internal infrastructure?
Yes. Enterprise Source can be deployed and managed within your organization’s own supported internal infrastructure.
Does CoCast manage Enterprise servers or access Enterprise information?
No. Enterprise environments are managed by the organization. CoCast does not routinely operate your servers or access your internal Enterprise information. Support access occurs only when specifically authorized by your organization.
Can Enterprise manage multiple teams or departments?
Yes. Enterprise organizations can manage multiple teams, departments, and working groups under one organization while maintaining separate users, permissions, and access where needed.
What can Enterprise administrators manage?
Enterprise administrators can manage organization users, groups, permissions, access, and other Enterprise settings available within their deployment.
Does Enterprise require a company email?
Yes. Enterprise accounts require a verified business or organization email as part of account setup and organization verification.
Can Enterprise integrate with our existing systems?
Yes. Enterprise deployments can support integrations with organization systems and infrastructure based on the selected deployment and technical requirements.
How is Enterprise pricing determined?
Enterprise pricing depends on the license, deployment, support, and organization requirements selected. Enterprise Cloud and Enterprise Source are priced separately based on the level of control and deployment needed.
How do I purchase an Enterprise license?
Base Enterprise pricing is listed on the CoCast website, but contacting TGS Tech is the best way to find the right fit for your organization. Whether you are an educational institution, nonprofit, government agency, or larger enterprise, we can help match the license, deployment, and support options to your needs.
Do you offer discounts for nonprofit organizations?
Yes. We offer special pricing for qualifying nonprofit organizations. Contact TGS Tech and we’ll help you find the CoCast plan or Enterprise option that best fits your organization and budget.

Technical and Troubleshooting

Technical

Why can't I screen share an application?
The application must be open and available for CoCast to select it. Minimized, closed, or unavailable applications may not appear in the share list for privacy purposes. To share that application or window, simply pull it up so it is active, then share again.
Why can't others see my shared screen?
Check that your broadcast is still active and that your internet connection is working. If needed, stop the affected share and start it again.
What if I cannot join a session?
Check that the invitation is valid, the session is still active, and your internet connection is working. Firewall or network restrictions may also prevent a connection.
What should I do if CoCast disconnects?
Check your internet connection and reconnect to the active session. Temporary network interruptions can cause a participant or broadcast to disconnect.

Troubleshooting

Why can't I screen share an application?
The application must be open and available for CoCast to select it. Minimized, closed, or unavailable applications may not appear in the share list for privacy purposes. To share that application or window, simply pull it up so it is active, then share again.
Why can't others see my shared screen?
Check that your broadcast is still active and that your internet connection is working. If needed, stop the affected share and start it again.
What if I cannot join a session?
Check that the invitation is valid, the session is still active, and your internet connection is working. Firewall or network restrictions may also prevent a connection.
What should I do if CoCast disconnects?
Check your internet connection and reconnect to the active session. Temporary network interruptions can cause a participant or broadcast to disconnect.

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